Shipping policy

Effective date: January 9, 2026

1) Made-to-order production (order processing)

All items are made to order after you place your purchase. Most orders are produced and shipped within 2–7 business days after the order is submitted, but production time can vary by product, seasonality, and order volume.

You can expect your total delivery time to equal:

Production time (2–7 business days) + Shipping time (varies by method and destination).

2) Shipping rates

Shipping costs are calculated based on the shipping method, product type, print provider, and destination. Shipping is not included in product prices.

If your order includes multiple items, shipping is typically calculated using a first-item rate + reduced “additional item” rate when eligible (especially when items are the same product type and fulfilled by the same provider).

Peak season note: Carriers and fulfillment networks may apply temporary surcharges during peak periods. (Printify has published a US destination holiday surcharge during late 2025–early 2026.)

3) Shipping methods and estimated transit times

Available options vary by product and destination. When offered at checkout, typical delivery windows are:

  • Economy (US domestic): ~4–8 business days

  • Standard (US domestic): ~2–5 business days; International: ~10–30 business days

  • Priority (US domestic): ~2–3 business days; International: ~3–5 business days (availability varies)

  • Express (US only, when available): ~2–3 business days (includes production); generally not available for Alaska/Hawaii

These are estimates, not guarantees. Weather, carrier delays, customs processing, and peak season volume can extend delivery times.

4) Carriers and tracking

Carriers are selected automatically based on performance data, marketplace requirements, and regional logistics; carrier choice is not manually selectable.

Once your order ships, tracking is provided when available. Please note:

  • Tracking updates can take up to 5 business days (domestic) or 7 business days (international) to appear after a label is created / the package is received by the carrier.

  • Some shipping services/providers may not offer tracked delivery for every lane, which can result in limited or unavailable tracking.

5) Split shipments (multiple packages)

If you order multiple items, they may ship separately (for example, if items are produced in different facilities or routes). This can mean:

  • Multiple tracking numbers

  • Packages arriving on different days

6) International shipping, customs, duties, and taxes

International orders may be subject to customs fees, import duties, and taxes assessed by the destination country. These charges are the customer’s responsibility and are not included in product or shipping prices.

Print providers can ship to most countries, but there are exceptions and occasional temporary restrictions.

7) APO/FPO/DPO (military addresses)

Many US-based print providers can ship to military addresses (APO/FPO/DPO). These shipments are generally sent via USPS and may take 15–30 business days to deliver.

8) Address requirements and accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Important address requirements:

  • Addresses must use Latin characters.

  • Address line character limits may apply (e.g., Address Line 1 and 2 limits).

  • The fulfillment network may not validate addresses automatically; inaccurate addresses can cause delays, returns, or failed delivery.

9) Changes, cancellations, and failed deliveries

Because items enter production quickly, order changes/cancellations may not be possible once production begins. Cancellation availability depends on fulfillment stage.

If an order is returned to sender or undeliverable due to an address issue, we may be able to arrange a reshipment; additional shipping charges may apply.

10) Lost, damaged, or incorrect items

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery with clear photo proof so we can file a resolution request (reprint or refund). In many cases, a return is not required for damaged/manufacturing-error items.

If a package appears lost, first confirm the address is correct and check with your local post office/carrier—packages are sometimes held for pickup.

11) Contact

For any shipping questions (tracking, address corrections, delivery issues), contact us at: vaheritageco@gmail.com
Please include your order number and (if applicable) photos of the issue.